Yes, and it’s free! When placing an order you will be given the option to include a card message with your gift and will be asked for the message during the checkout process. If you do not wish to include a card message simply select the "No Message Required" option. Messages can contain up to 255 characters to ensure they fit neatly on our complimentary message cards. We respect the privacy of our customers and will only ever disclose the contents of a card message to the recipient or customer, never to anybody else. If you leave the card blank and your intended recipient contacts us to inquire about the sender, you can be assured that we will not disclose your personal details without your permission. As per our privacy policy, we will contact you first before we release any information about you to the recipient, including your name.

Our open substitution policy allows us to approve minor substitutions without notifying the customer. If the substitutions in question will drastically change the look an an arrangement then we will typically notify you unless we are not informed by the filling florist.

If your order has already been delivered, we unfortunately cannot apply a discount to your order. We can, however, ensure remains active for a future order. If your order has not been delivered, you will have to cancel your order and place a new one with your desired coupon code.