Thank you for choosing Sweetie Pie! We are committed to delivering your delectable treats with utmost care and efficiency. This Shipping Policy outlines our shipping methods, delivery times, charges, and related information to ensure a delightful experience with every order.
1. Shipping Methods:
We currently offer standard shipping for all orders within GTA. Expedited shipping options may also be available, depending on your location and the selected items.
2. Shipping Zones and Delivery Areas:
Sweetie Pie ships to most locations within GTA. Please check the delivery options available to your specific area during the checkout process.
3. Order Processing Time:
We strive to process and fulfill orders promptly. Most orders are processed within 2 business days after payment confirmation. However, during peak seasons or for customized orders, processing times may be extended. Rest assured, we will communicate any delays promptly.
4. Delivery Time:
Standard Delivery: Standard shipping typically takes 1-2 business days, depending on your location and local delivery schedules.
Expedited Delivery: If expedited shipping options are available, the estimated delivery time will be communicated during the checkout process.
5. Shipping Charges:
Shipping fees are calculated based on the order's weight, delivery destination, and selected shipping method. The applicable shipping charges will be displayed during the checkout process for your review before finalizing the order.
6. Order Tracking:
Once your order is shipped, you will receive a confirmation email containing tracking details. You can use this information to monitor your order's status and estimated delivery date.
7. Delivery Attempts and Signature Requirements:
For standard deliveries, our shipping partners will attempt delivery to the provided shipping address. If no one is available to receive the package, a delivery notice will be left, and re-delivery attempts will be made as per the shipping partner's policy.
Signature requirements may apply to certain high-value orders or based on the courier's discretion.
8. Delivery Issues and Lost Packages:
In the rare event of a delayed delivery or if you suspect a lost package, please contact our customer support team immediately. We will work closely with our shipping partners to resolve the issue promptly.
9. Shipping Restrictions:
Sweetie Pie complies with all relevant shipping regulations. However, we may have specific restrictions on shipping certain products to certain locations. Please review any product-specific shipping restrictions during the checkout process.
10. International Shipping:
At present, we primarily serve customers within GTA. For international shipping inquiries, please contact our customer support team to check if shipping to your location is possible.
11. Packaging:
We take great care in packaging our treats to ensure they arrive in perfect condition. Our eco-friendly packaging materials are chosen to protect the freshness and quality of your order during transit.
12. Change of Shipping Address:
To ensure a smooth delivery process, please double-check and provide an accurate shipping address during checkout. If you need to change the shipping address after placing the order, please contact us immediately. We will do our best to accommodate address changes before the order is shipped.
For any additional shipping-related questions or concerns, feel free to contact our customer support team at customerservice@mysweetiepie.ca. We value your satisfaction and look forward to delighting you with our swift and reliable shipping services. Enjoy your sweet treats from Sweetie Pie!
